So I know what your thinking... coming from someone with both negative and positive reviews I'm bias and making an excuse for the bad customer experiences that have lead to some bad reviews on our services. But what truly grants a bad customer experience? Why is it easier for one business to be written off as opposed to the other ? Why are people taking personal feelings and emotions into account instead of the actual facts or contracts that they agreed to? Why would someone put so much effort into bashing another's business when ultimately they made a bad decision that voided a contract s policy and are trying to justify. Why is my past unrelated to my business entirely even being used against me ? Maybe because I let it get to me ... or maybe because it's the easy way out. Maybe it's a difference in core values but I feel it necessary to share my take. I think reviews become a little more personal these days. And I'll stick to my opinion and right to one until the day I die.
Reviews and the things to consider when judging a business based on reviews…
Updated: Feb 26, 2024
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